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Advice Services

The Cancer Society of Finland’s advice services are designed for everyone concerned about cancer and matters related to it. The advice services’ oncology nurses offer information and support.

Do you want to discuss cancer or its treatment?

Do you have questions about cancer or its treatments or do you want to talk to a nurse? The counseling service of cancer organizations is intended for you who are affected by cancer. You can also contact us using the form if you wish.

Advice by phone

The helpline is available at 0800 19414. The nurse answers the phone on Mondays and Thursdays from 10 am to 6 pm and on Tuesdays, Wednesdays and Fridays from 10-15. The service is free of charge.

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Advice by email

You can contact the national advice service by email. Emails are answered during the service’s opening times. You can also send a callback request by email. E-mail is the best method to contact in English.
[email protected]

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The national advice service’s online chat forum allows you to discuss with a nurse in real time one to one or in a group. You can schedule a one to one or group chat here.  You can chat using your own name or anonymously. The service is available mainly in Finnish.

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Who is the service intended for?

You can contact us whether you yourself or someone close to you have cancer. You don’t have to have a specific question in mind, you can also call if you need conversation help.

You can also get help from us if you suspect that you might have a hereditary predisposition to cancer. The counseling service is staffed by nurses specialized in cancer. You can also ask for advice anonymously. The service is free of charge.

Cancer pain hotline

The cancer pain hotline is a phone service that provides support on matters of cancer pain therapy. The cancer pain hotline operates in collaboration with the Cancer Society of Finland. The cancer pain hotline’s experts advise cancer patients and their loved ones and when necessary cooperate with healthcare staff to deal with a patient’s problems with pain.

You can contact the cancer pain hotline on 050 3696 707 on Mondays, Wednesdays and Fridays 13.00 – 14.30.

The cancer pain hotline is a service of Helsinki University Central Hospital’s Pain Clinic.

Benefits advice

If you have any worries to do with income, social benefits and patient rights, the Cancer Society’s national benefit advice service will be able to provide guidance. Advice is mainly offered in Finnish, but it is also available on a case-by-case basis in English.


The free benefits advice phone service operates on Wednesdays from 15.00 – 17.00.

[email protected] 

Member associations advice services

The Cancer Society’s member associations provide advice on a one-to-one basis by appointment or by phone. The member associations’ offices are located throughout Finland. The range of services they provide varies.

You may be interested:

Facts about cancer

One in three people in Finland will develop cancer at some point during their lifetime. Every year, about 30 000 people are diagnosed with cancer. But two thirds of them recover from the disease. These pages contain basic information about how cancer develops, cancer research, and different cancers and their symptoms.

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Cancer and work

When you are diagnosed with cancer, the first thing that may come to mind is that there will be a long period off work. But as with many other illnesses, cancer does not necessarily result in work incapacity or being off work for a long period.

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Cancer and your finances

Having cancer can radically undermine your and your family’s financial situation. Even in the early stages of the disease it is good to bear in mind that dealing with various expenses, benefits and reimbursements will require some effort on your part.

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